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Terms & Conditions

Dragon Tours and Travel and Dragon Travel are trading names of Dragon Tours and Travel Ltd.

Our postal address and principal place of business is:
13 Howells Crescent, Llandaff, Cardiff CF5 2AJ

Financial Security

Dragon Tours & Travel Ltd. is a member of the Travel Trust Association.

The Travel Trust Association is a trade association of travel agents and tour operators. The TTA requires all its members to operate a Trust Account in accordance with the TTA’s prescribed procedures. The Trust Account is a special bank account which holds your funds until either we have completely provided the services you have paid for or another body becomes legally responsible for the protection of the funds. An independent Trustee has been appointed who authorises, in conjunction with us, the release of funds from the Trust Account.

In practice, this means that Dragon Tours & Travel Ltd. is paid for your tour only after you return. In the event of the financial failure of Dragon Tours & Travel Ltd. before or during your holiday your funds remain available for refund or to reinstate your tour with another operator.

Your booking is also covered by a unique 'Travel Protection Plan' providing fidelity insurance on all funds accepted into Trust by a TTA member. If the Trustee, Dragon Tours & Travel Ltd., our employees, the TTA or any third party fail to deposit the money in the Trust Account or remove it from the Trust Account improperly the Travel Protection Plan will reimburse the sum paid by the consumer in full.

All the flight-inclusive holidays on this website are financially protected by the ATOL scheme which is operated by the Civil Aviation Authority. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions (section 4 below)for further information. For more information about financial protection and the ATOL Certificate go to: http://www.atol.org.uk/ATOLCertificate

Revised terms and conditions 1st January 2013

The following terms and conditions are limited to Tours organised by Dragon Tours and Travel Ltd. For this purpose, Tours means any combination of international flights between the United Kingdom and other countries, international flights between any combination of other countries, internal flights within other countries, hotel or other accommodations car hire, excursions or other services whilst in other countries. If your booking includes a Flight or Accommodation or Excursion provided by someone other than Dragon Tours & Travel Ltd. or its appointed agents, whether Dragon Tours & Travel Ltd. has acted as the agent or not, then your contract is subject to the conditions set forth in the applicable Tour Operator’s brochure or in the case of an Airline, the airline's usual booking conditions. These conditions do not affect your statutory rights. Any arrangements which you make while you are actually on holiday and which are not made through us are ones for which we have no responsibility or liability.

1. Your booking When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking or upon the issue of our Confirmation/Invoice, whichever is the earlier. These conditions in conjunction with the information set out in our published information form the entire agreement between yourself and ourselves.

2. Making a booking When you make a booking with Dragon Tours & Travel Ltd. and we accept it, the total cost of the holiday becomes payable immediately, unless we have agreed that you should pay a deposit initially. In general, we will request a deposit sufficient to cover the cost of your flights, but where flights are not included the minimum amount payable upon booking will be 20% of the total package price or £200 per person whichever is the greater. A confirmation invoice will then be sent to you. The full balance of your holiday must be paid a minimum of 70 days before departure.

3. Prices Prices are fixed at the time of booking and generally will not be subject to surcharges. The only exception to this will be an increase in our costs arising as a result of any government action including but not limited to new or increased taxes such as VAT. When a surcharge is payable an administration charge of £2.50 per person together with an amount to cover travel agents commission (if applicable) will be added. If this means that you have to pay more than 20% of the original booking price you will be entitled to a full refund of all monies paid in respect of your booking except an amendment charge. Should you decide to cancel because of this then you must exercise your right to do so within fourteen days from the date we advised you  of the amount due. We reserve the right to change our prices at any time before you book including any special offers we may from time to time have which may not be the same as set out in our publicity material.

4. Financial Protection We are licensed by the Civil Aviation Authority and hold ATOL number T7072. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, whereyou can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

5. Payment for your flight The payment you make for your flight is held by us in our trust account on behalf of the ATOL holder who is supplying your flight until the date that we pass the money to that ATOL holder. The ATOL holder supplying the flight will issue an ATOL confirmation invoice to confirm its contract with you. We will forward this to you no later than the day after it has been received.

6. Changes by you If you wish to change your Tour booking with Dragon Tours & Travel Ltd. in any way and we can accept the change, we reserve the right to make a charge of £10.00 per person per amendment. Where changes are not possible without additional costs being incurred we will advise you of the cost of the change and require your acceptance before implemeting the change.

Please note that where your booking with Dragon Tours & Travel Ltd. includes international flight tickets between the United Kingdom and other countries, Dragon Tours & Travel Ltd. acts as an agent for the airline or flight consolidator in a 'split-contract' arrangement. Changes to your air tickets will incur airline or flight consolidators' amendment charges. Where amendment to air tickets is possible, Dragon Tours & Travel Ltd. will make an amendment charge of £40 per ticket in addition to any amendment charges levied by the airline or flight consolidator.

7. If you cancel your booking You or any member of your party may cancel all or part of your Tour at any time prior to departure providing that the cancellation is made in writing to us by the person who made the original tour booking. You will receive a refund of the full cost of your booking less the cancellation fees specified below. In exceptional circumstances it is necessary for us to incur costs on your behalf to secure accommodation or other services in advance of the 70-day deadline. We reserve the right to withhold refund of these costs, even if you cancel before the 70 day deadline.

Period before Scheduled Departure Date
that Notice of Cancellation is Received
Cancellation Charge as % of Total
Package Price
70 days or more Deposit
51 - 70 days 50%
31 - 50 days 70%
16 - 30 days 90%
15 days or less 100%

8. If we amend your booking It is unlikely that we will have to amend your tour booking. Occasionally changes may become necessary which we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers set out in publicity material are subject to change and all details given to you are for guidance only. Confirmed dates will be as shown on your ticket. Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is one made to your travel arrangements before departure involving change of departure or arrival airport (other than between airports within the same city airport system) outward or return flights being re-scheduled by more than 12 hours or by substitution of accommodation originally booked with one of a lower grade. If we alter the airline, aircraft type operating your flight or routing this is not a material change and we be under no obligation to notify you of any such change in advance. If you do not wish to accept a material change we will give you a full refund and in addition, whether or not you accept a material change prior to departure we will also give you compensation for the inconvenience as follows:

Period before Scheduled Departure Date
within which a material change is notified 
Compensation payable to you or
your travel agent, per person
30 days or more Nil
15 days to 29 days £10
14 days or less £20

Which is the only recompense that will be paid to you. As we do not control the day-to-day management of your accommodation, it is possible that we may be advised that the reserved accommodation may not be suitable or available to you upon arrival at your destination. If this happens, we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available then we will refund the difference of the brochure price between the accommodation booked and that available together with compensation of £15.00 per person for any inconvenience. IMPORTANT NOTICE: We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.

9. If we cancel your booking We reserve the right in any circumstance to cancel your Tour booking. If we have to cancel your booking (other than for late or non-payment by you) we will make you a full refund of all monies paid in respect of the Tour booking.

10. Our Liability 

(i) Our obligations, and those of our suppliers providing any service or facility involved in any part of your Holiday or Tour, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used if you wish to make any claim.

(ii) For claims which do not involve death or personal injury, we accept liability, subject to paragraph (i) above and (iv) below, should any part of your Holiday or Tour not be as described in the brochure or elsewhere by us before you leave the U.K. If we accept liability, we will, subject to paragraphs (v) and (vi) below, pay you reasonable compensation in accordance with English law. However, the maximum we will pay you in any circumstances is twice the price of the original Holiday or Tour cost. This maximum will only be payable when every aspect of your Holiday or Tour has gone wrong and you have not received any benefit from your Holiday or Tour. Any sums received by you from suppliers, such as from airlines due to the Denied Boarding Regulations 1992 (in this case sums paid by the airline constitute the full amount of your entitlement to compensation for all matters flowing from the airline’s actions), will be deducted from any sum paid to you as compensation by us.

(iii) For claims which involve death or personal injury as a result of an activity forming part of your Holiday or Tour, we accept liability subject to paragraph (i) above and (iv) below. If we accept liability, we will, subject to paragraphs (v), (vi) and (vii) below, pay you reasonable compensation in accordance with English law.

(iv) We accept liability in accordance with paragraphs (i), (ii) and (iii) above and subject to paragraphs (v), (vi) and (vii) below except where the cause of the failure in your Holiday or Tour or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, and is either attributable to you, or attributable to someone unconnected with the Holiday or Tour and is unforeseeable or unavoidable, or due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.

(v) Where a claim (whether for personal injury or non personal injury) arises out of loss or damage suffered during the course of air travel, rail travel, sea travel, road travel or hotel accommodation, the amount of compensation you will receive will be limited in accordance with and/or in an identical manner to the provisions of any relevant International Conventions, namely the Warsaw Convention 1929 (including as amended by the Hague Protocol) the Berne Convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your Holiday or Tour.

(vi) You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require. Finally, you must follow the procedures for the notification of complaints set out in the clause below entitled “Complaints”.

(vii) Should you become ill while on Holiday, you must, in addition to reporting your illness to our representative, consult a local doctor and also consult your GP upon your return to the UK. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.

(viii) If you or any member of your party suffers illness, injury or death, through misadventure, as a result of any activity which does not form part of your contracted Holiday or Tour arrangements, we will provide you with all reasonable assistance. This assistance may include our making a contribution towards your initial legal costs in taking action against the person(s) responsible providing you request this within 90 days of the incident in question. All assistance (financial or otherwise) is subject to our reasonable discretion and a maximum total cost to ourselves of £1500 per booking form. If you are entitled to have any costs and expenses arising from such an incident met by or from any insurance policy or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and expenses we spend in assisting you.

(ix) Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your Holiday or Tour.

11. Documentation Where travel and health documents are necessary to comply with the requirements of the country you may wish to visit then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us then you shall reimburse us accordingly. You must ascertain by consulting your own doctor if necessary the specific precautions deemed prudent for the country/resort you intend to visit and ensure that the appropriate medication/inoculations or other precautions are taken.

12. Conditions of Carriage/AccommodationWe are neither a carrier nor a provider of accommodation. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned. It is your own responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorised agents and according to such carrier’s regulations. When you book accommodation (whether provided or not) its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodation.

13. Termination We reserve the right in our absolute discretion to terminate your tour arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.

14. Unused Services No refund will be due to you in respect of non-utilisation of any part of the Tour arrangements made for you.

15. Insurance It is a condition of the agreement between us that you take out adequate holiday insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you. Should you not effect suitable travel insurance cover then you undertake on behalf of yourselves and all members of your party to indemnify both ourselves and our overseas agents and representatives (as applicable) for any costs that arise which would otherwise have been met had such insurance cover been taken out.

16. Complaints We do our very best to ensure that your tour arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity, if necessary by telephoning our UK office from wherever you may be. If a problem arises during your Holiday or Tour it is important that you advise our representative at the earliest opportunity who will endeavour to put things right. If your complaint cannot be resolved locally you should advise us within 28 days of the incident, in writing, giving your original booking reference number and all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and where possible rectify any problem.

17. Applicable Law Any contract between us and these booking conditions are governed by and construed in accordance with English Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.